Iki kibazo kiza buri gihe mu nganda. Hafi buri gihe, umuntu ubaza arayegera nabi.
Ikibazo kibazwa ni "kiosque ishobora gushyirwa he?" nkaho ari igice cyibikoresho bikeneye umwanya. Ubu buryo busubira inyuma. Ikibazo cyukuri niki: ni he ki kiosk yumvikana mubyukuri - ntabwo ari ibintu byiyongera, ariko nkuburyo bwonyine bwumvikana?
Abantu benshi ntibazemera: kohereza kiosk nyinshi birananirana. Nta makuru akomeye kuri ibi, ariko ababaye mu nganda igihe gihagije bazemeza. Muri hoteri iyo ari yo yose - urwego rwa hoteri cyangwa inyubako ya leta, hari ecran zihenze zegeranya umukungugu mu mfuruka, ecran zahagaritswe kubutumwa bwamakosa, cyangwa amashanyarazi rwose. Umuntu yemeje itandatu - yo kugura ishusho kubo.
Tangira Nibikorwa Byukuri
Kugenzura ikibuga cyindege - muri ni urugero rwibitabo. Abagenzi bagomba kuba ku kibuga uko byagenda kose. Inzira iragena rwose - hitamo indege, hitamo intebe, wemeze, icapa. Ntamuntu uri "gushakisha gusa" kuri cheque - muri kiosk. N'indege yinjira hamwe n'ibirango bikenera gucapa. Terefone ntishobora gukora ibyo. Ikiringo.
Isosiyete y'indege yarushijeho kwiyitaho - tekinoroji ya serivisi (SSTs) kugirango itange serivisi nziza. Mu 2007, Ishyirahamwe mpuzamahanga ryo gutwara abantu n'ibintu mu kirere ryatangije gahunda y’ingendo yihuse igamije kuzamura imikorere y’ibibuga by’indege ndetse n’abatwara. Iyi gahunda ikubiyemo ibyongerewe imbaraga ahantu henshi hakoraho, harimo kugenzura abagenzi - muri, gutunganya imizigo, kwemeza inyandiko, gucunga neza, uburyo bwo gucumbika, no kugarura imizigo. Amagambo - https://pmc.ncbi.nlm.nih.gov/articles/PMC11471516/
Hano hari icyitegererezo gikwiye gukuramo. Kubaho kumubiri ntabwo ari - kuganira - abakoresha barahari; ibi ntibishobora gukorwa kuva kuntebe. Inzira irasanzwe rwose. Nta rubanza ruhamagara, oya "reka ngenzure n'umuyobozi wanjye." Kandi uyikoresha asanzwe azi icyo bashaka. Kudashakisha, kudashakisha - gukora gusa.
Hano hari compteur - urugero rugora iyi logique: kuyobora imurikagurisha. Inzu ndangamurage zikoreshwa mugutonesha kiosque - ubujyakuzimu butagira imipaka, burenze kure icyapa gifatika gishobora gufata. Ibi bihuye n'ibipimo uko ari bitatu. Abakoresha barahari, inzira iroroshye, bazi ibihangano bareba.
Hanyuma QR code na porogaramu ndangamurage byabaye. Noneho abashyitsi barabisikana bakabona ibintu byose kuri terefone zabo, ibyo bitajyana mugihe bagenda. Kiyosike yatakaye.
Hariho ikintu cya kane abantu bibagirwa: kiosk ikeneye gukora ikintu terefone idashobora. Mubisanzwe ibyo bisobanura ibyuma - gucapa, gusikana, amakarita yo gusoma, gutanga ikintu gifatika. Niba imikoranire yose irimo gukanda ecran kugirango ubone amakuru, ntampamvu umuntu atakoresha terefone ye gusa.
Ni ryari kiosque ndangamurage ikomeza gutsinda? Iyo ecran nini NI uburambe. Hejuru - ibisobanuro byubuhanzi bidashoboka kubona kuri terefone. Video yibiza itakaza ingaruka kuri santimetero 6. Imikino yo gukinisha hamwe no gukoraho no gukoresha. Kubwinyandiko nziza nubwo? Terefone yatsinze.
Ikintu cya McDonald
Gutumiza ibiryo byihuse - McDonald's - byerekana ikintu gitunguranye. Umuyoboro umwe wo mukarere ka QSR wamaze amezi atatu ugerageza kumenya impamvu kiosk yabo itagaragaye ku mibare McDonald's yatangaga. Iperereza ryimbitse.
McDonald's ifite 40, 000+ muribi bintu kwisi yose, kandi itike yo hagati yazamutse 15-30% nyuma yo kuyishyiraho. Ibi bisa nkibintu byo kwamamaza mbere. Noneho psychologiya iragaragara.
Kuri comptoir, hari igitutu cyoroshye. Umuntu arategereje. Hashobora kubaho umurongo. Ibicuruzwa bibaho byihuse, amahitamo meza arakorwa, inyongera ntizongerwe kuko kuvuga "mubyukuri, guta piese" wumva bitameze neza mugihe umuntu abireba.
Kiyosike ikuraho ibyo byose. Gushakisha bibaho. Ibintu bishya birasuzumwa. "Urashaka kongeramo combo?" abona yego ntawe wumva aciriwe urubanza. Biragaragara ko abantu bashaka gukoresha byinshi - bakeneye gusa igitutu cyimibereho.
Icyo urunigi rw'akarere rwibeshye ni ugushira. Kiosks yagiye iruhande rwa comptoir, abakiriya rero baracyumva bareba. McDonald's ibashyira muri zone itandukanye. Ibi bisa nkibidafite ishingiro. Ntabwo aribyo. Igishushanyo mbonera cyumwanya gifatika kimwe na software. Ibikubiyemo na none - menu yo kubara ntishobora kubarwa gusa. Kuzamura ibicuruzwa, gutumiza ibintu, guhitamo guhitamo, byose bikeneye gutekereza. Iminyururu myinshi ntabwo ishaka kubyumva.
Ibi bihindura imitekerereze isanzwe. Ibyiza bya kiosk ntabwo ari aho kiosque ishobora gukorera. Niho imikoranire yabantu igenda igana inzira.
Amafaranga nyayo araseswa cyane
Supermarket yonyine - kugenzura byumvikana neza kugeza bikoreshejwe. Ibintu bike, ntakidasanzwe? Birakomeye, byihuse kuruta umurongo wa kashi. Ariko umusaruro ukeneye gupima, inzoga zikeneye kugenzurwa nindangamuntu, kunanirwa gusikana - ubu umuntu ahagaze aho azunguza umukozi uko byagenda kose. Kandi hariho ukuri kutoroheye ntamuntu numwe ushaka kubyemera: kashi ni abahanga mugusikana. Barihuta; bazi aho barcode ziri. Abakiriya basanzwe ni abikunda. Ku gitebo cyibintu 30, birashoboka ko umuntu yihuta.
Kwigenga - kugenzura bikora nk'inyongera. Umwanya ubaye umusimbura, ibibazo biragwira.
Igihe igenzura rya serivisi - (SCO) ryatangizwaga bwa mbere muri Amerika mu 1992, ryahuye n’ikibazo cyo gushidikanya, hamwe n’impungenge nyinshi z’uko igihombo kinini cyatera. Nubwo ibyavuye mu bushakashatsi bikomeje kuvangwa bijyanye n'ingaruka zabyo mu kugabanuka, cyane cyane ubujura bw’abakiriya, tekinoroji yo kwishyura y’abaguzi - yerekanwe cyane mu bucuruzi. Amagambo - https://ikinyamakuru.sagepub.com/doi/abs/10.1177/1748895816643353
Amabanki ya kiosque kubintu byose birenze kugenzura impirimbanyi no gucapa impapuro zakubise urukuta rudashyize mu gaciro ariko rwose: iyo rurimo amafaranga, abantu bashaka umuntu. Bashaka ko umuntu yemeza ko transfert yanyuze. Bashaka kubona umuntu yunamye mugihe umubare munini wimuka. Imashini zirashoboye rwose. Icyizere cyabakiriya ntabwo gihari.
Subira Mubikorwa
Kwiyandikisha mubitaro bikora kimwe nibibuga byindege - imirongo miremire, ibikorwa byoroshye. Iyo kiosque yo kwiyandikisha imaze kubaho, kongeramo ibikorwa byo kwishyura ntacyo bisaba. Kimwe cyo gucapa ibisubizo byikizamini, kugenzura umurongo uhagaze, nibikorwa bisa. Igikoresho kimwe gihinduka icyuma cyingabo.
Amahoteri? Byingirakamaro cyane mugutinda kugenzura - ins mugihe abakozi ari bananutse. Amabanga nayo ni ikintu - abashyitsi bamwe ntibashaka gutangaza igipimo cyibyumba byabo kubari inyuma yabo.
Gucunga abashyitsi baterankunga. Iyandikishe izina, isosiyete, scan ID, fata ifoto, wandike ikirango, menyesha uwakiriye. Byose bisanzwe, byose bisaba periferiya. Kandi izamura akazi ko kwakira abashyitsi kuva "kwinjiza abantu" kugeza "gusuhuza no gufasha abantu."
Serivisi za Leta
Dore ikibazo cyimiterere: salle ya serivise irakinguye mugihe abaturage bari kukazi. Gufunga muri wikendi. Ikiruhuko cya sasita kibaho. Imibare ireke gufatwa saa yine za mugitondo. Kiosks ivunika burundu. Shyira mu bigo rusange, amashami ya banki, ahacururizwa. Mu buryo butunguranye, "bikore munzira imuhira" birashoboka.
Kandi hari ikintu kidakunze kuvugwa: Windows ya leta ihinduka amarangamutima. Abantu bagaragaza gucika intege, kujya impaka kubisabwa, kubikuramo abakozi. Umuriro nukuri. Kiosks yakira imirimo isanzwe. Windows yumuntu ikora ibintu bigoye. Abantu bose barishimye.
Biragaragara ko Porogaramu itariyo
Ikintu cyose gisaba ubwenge bwamarangamutima - kugisha inama, gutanga amakuru mabi, imihango yo gushyingura - biragaragara. Ibi ntibikeneye gusobanurwa, ariko ibyifuzo bya "kiosque ifasha intimba" byambutse ameza, kuburyo bigaragara ko aribyo.
Ibyemezo byihariye cyane - igenamigambi ryubwishingizi, inama zishoramari, kugisha inama amategeko - ntibishobora kugabanuka kubiti byicyemezo. Ingingo yose ni urubanza rwabantu ruhuza nibihe bidasanzwe.
Ifishi igoye - kuzuza ni iyicarubozo kuri ecran ya ecran. Kwandika neza biragabanuka wenda kimwe cya gatatu cya clavier yumubiri. Guhatira abakoresha kwinjiza paragarafu yinyandiko kuri kiosk ni igishushanyo mbonera.
Gushakisha amakuru meza - "igihe cyo kugurisha gifunga?" - kimaze gukemuka. Abantu babishakisha kumurongo. Ntamuntu ugenda kuri kiosk kubaza.
Gusuzuma Ibintu bishya
Nta formulaire yibi. Birenzeho kumenya niba ikibazo gifite ADN imwe nki manza zatsinzwe.
Ikintu cya mbere ugomba kumenya: abantu basabwa kuba ahantu runaka? Niba ibi byakemurwa bivuye ku buriri, urugamba rumaze gutsindwa. Terefone na mudasobwa zigendanwa biratsinda. Ibyuma bishyirwaho kubantu badakeneye kuba bahari, hanyuma ntanumwe ubikoresha.
Noneho ikibazo cyo guhinduka. "Biterwa" cyangwa "rimwe na rimwe ntibisanzwe" - bivuze ko umuntu aguma mumuzinga ahantu runaka. Birashoboka ko 80% bikemurwa na kiosk, ariko ibyo 20% bibabaza abantu bose. Abakozi n'abakoresha bombi.
Kandi ibi bikomeza kuza: kiosk ikora iki isaba kuba kiosk? "Kwerekana amakuru kuri ecran nini" ntabwo bihagije. Mucapyi, scaneri, umusomyi wikarita, ikintu gitanga ikintu gifatika - ikintu terefone idashobora gukora. Nibyo bifite ishingiro ibyuma.
Ibintu byose uko ari bitatu birahuza, imishinga isanzwe ikora. Umwe ntashidikanya, tekereza cyane. Babiri barabuze, ikibazo gihinduka impamvu kiosque iri no mubiganiro.
Kiyosk ubwayo ntabwo ari igisubizo uko byagenda kose. Nibimwe bishoboka gushyira mubikorwa igisubizo. Igisubizo nyacyo ni ukumenya ikibazo gikemuka, kubo, munsi yimbogamizi. Shaka ubwo burenganzira kandi ikibazo cyibikoresho hafi yacyo ubwacyo.
